Refund policy
Return & Refund Policy
At zenvy , we want you to have a smooth and satisfying shopping experience. If you’re not completely happy with your purchase, we’re here to help.
Return Eligibility
To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags intact. Proof of purchase is required for all returns.
Return Timeframe
You can request a return within [X DAYS] of receiving your order. Unfortunately, we cannot accept returns after this period.
Return Process
To initiate a return, please contact us at [EMAIL ADDRESS] with your order details and reason for return. Once your request is approved, we will provide instructions for returning the item.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [REFUND PROCESSING TIME], and the amount will be credited to your original payment method.
Exchanges
We offer exchanges for defective, damaged, or incorrect items. If you need to exchange an item, please contact us at [EMAIL ADDRESS], and we will assist you with the process.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within [X DAYS] of delivery. Share clear photos or videos of the issue, and we will arrange a replacement or refund at no extra cost.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Items on sale or purchased during special promotions
- Personalized or custom-made products
- Used or damaged items not caused by us
Return Shipping Costs
Return shipping costs may be borne by the customer unless the item is defective, damaged, or incorrect. In such cases, we will cover the return shipping charges.
We are committed to providing high-quality products and reliable customer service. If you have any questions, feel free to reach out to us at..